During peak promotional periods, please allow 2-3 business days for order dispatch. Your order is our top priority and will be en route at the earliest possible opportunity.
Please be aware that orders are not processed over the weekends or on public holidays. Once processed and dispatched, allow 5 – 7 business days for transit to metropolitan areas and 7 – 10 business days for transit to rural areas. Please note, during sale periods some orders take longer than usual to be picked, packed and delivered to you. We kindly ask you to take this into consideration prior to your purchase.
Receiving your orders We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation. Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
Order Information All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 48 hours of purchase. Should you purchase over public holidays or weekends your confirmation will be sent on the next business day.
